Privacy Policy Telecom Chimp

About our privacy policy

Telecom Chimp cares deeply about your privacy. We therefore only process data that we need for (the
improve) our services and treat the information we collect about you and your use of our
services have collected. We never make your information available for commercial purposes to
third parties.
This privacy policy applies to the use of the Telecom Chimp website and the services accessed on it.
The effective date for the validity of these terms and conditions is 01/03/2023, with the publication of a new version
voids the validity of all previous versions. This privacy policy describes what information about you is collected by us.
collected, what this data is used for and with whom and under what conditions this data is
could possibly be shared with third parties. We also explain to you how we store your data and
How we protect your data from misuse and what rights you have with respect to the data you provide to us
personal data provided.
If you have any questions about our privacy policy, please contact our privacy contact, u
Find contact information at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which
security techniques we use and to whom the data is viewable.

Web store software

WooCommerce

Our online store is developed with software of WooCommerce, we have chosen for our web hosting for
Google Cloud Platform. Personal information that you make available to us for the purpose of our services
states, are shared with this party. Google Cloud Platform has access to your data to help us
(technical) support, they will never use your data for any other purpose. Google Cloud Platform is required by the agreement we have with them to implement appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

WooCommerce

Our online store is developed with software of WooCommerce, we host our online store on an in-house server. We have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. At a minimum, these security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Email provider

Gmail

We use the services of Gmail for our regular business e-mail traffic. This party has appropriate
taken technical and organizational measures to prevent misuse, loss and corruption of your and our data
as much as possible. Gmail does not have access to our inbox and we handle all our email traffic
confidential.

Payment provider

Buckaroo

To handle some or all of the payments in our online store, we use the platform of
Buckaroo. Buckaroo processes your name, address and city information and your payment information such as your bank account or
credit card number. Buckaroo has taken appropriate technical and organizational measures to protect your
protect personal data. Buckaroo reserves the right to use your data to improve the
further improve services and, as part of this, share (anonymized) data with third parties.
Buckaroo, in the case of a deferred payment request (credit facility), shares personal data and
information relating to your financial position with credit rating agencies. All of the above guarantees
regarding the protection of your personal data also apply to the parts of
Buckarooo's services for which they engage third parties. Buckaroo will not retain your data for longer than required by
legal deadlines is allowed.

Shipping and logistics

PostNL

When you place an order with us, our job is to get your package delivered to you. We use the
PostNL's services for making deliveries. This requires us to provide your name, address and
share residence information with PostNL. PostNL uses this data solely for the purpose of performing the
agreement. In the event that PostNL engages subcontractors, PostNL will also provide your information to these parties
at your disposal.

Purpose of data processing

General purpose of processing

We use your information solely for the purpose of providing our services. That is, the purpose of the
processing is always directly related to the assignment you provide. We do not use your information for
(targeted) marketing. If you share data with us and we use that data to - other than at your request - to
contact you at a later time, we will ask for your explicit permission to do so. Your data will be
not shared with third parties other than to meet accounting and other administrative obligations.
These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath
or legal obligation.

Automatically collected data

Data automatically collected by our website are processed for the purpose of providing our services
improve further. This data (for example, your IP address, web browser and operating system) is not a
personal data.

Cooperation in tax and criminal investigations

Where appropriate, Telecom Chimp may be required by law to share your
data in connection with government tax or criminal investigations. In such a case, we are
compelled to share your data, but we will, within the scope of the law, oppose that
objections.

Retention periods

We will keep your information for as long as you are a client of ours. This means that we will keep your customer profile until you
indicates that you no longer wish to use our services. If you indicate this to us we will also
interpret as a forgetting request. Pursuant to applicable administrative requirements, we are required to submit invoices containing
retain your (personal) data, so we will retain this data for as long as the applicable term runs
preserve. However, employees no longer have access to your client profile and documents we send to
have manufactured in response to your order.

Your rights

Under applicable Dutch and European law, you have certain rights as a data subject with
regarding personal data processed by or on behalf of us. We explain below which
rights these are and how to invoke these rights. In principle, to prevent abuse, we send
statements and copies of your information only to your e-mail address already known to us. In the event that you use the
data to a different e-mail address or by mail, for example, we will ask you to opt in
legitimize. We keep records of completed requests, in the case of a forgetting request
we administer anonymized data. You will receive all transcripts and copies of data in the
machine-readable data format we use within our systems. You have the right at any time to request a
file a complaint with the Personal Data Authority if you suspect that we have used your personal data in a
use the wrong way.

Inspection rights

You always have the right to request the data we process (or have processed) that relates to your person or
are traceable thereto, may be viewed. You can make a request to this effect to our contact person for
privacy issues. You will then receive a response to your request within 100 days. If your request is granted send
we will send you, at the e-mail address known to us, a copy of all data with a list of the processors who have provided these
data in possession, indicating the category under which we have stored that data.

Right of Rectification

You always have the right to request the data we process (or have processed) that relates to your person or
are traceable thereto, to be modified. You can make a request to that effect to our contact person
for privacy issues. You will then receive a response to your request within 100 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data has been updated.

Right to restriction of processing

You always have the right to request the data we process (or have processed) that relates to your person or for that purpose
are traceable, limit. You can make a request to this effect to our contact person for
privacy issues. You will then receive a response to your request within 100 days. If your request is granted send
we will send you a confirmation at the e-mail address known to us that the data will no longer be used until you remove the restriction.
are processed.

Right to transferability

You always have the right to request the data we process (or have processed) that relates to your person or
are traceable thereto, to be performed by another party. You may make a request to this effect to
our contact for privacy issues. You will then receive a response to your request within 100 days. If your request
is granted we will send you at the e-mail address known to us copies or transcripts of all information about you that is
we have processed or have been processed on our behalf by other processors or third parties. To all
likelihood, in such a case, we will no longer be able to continue services because the secure
linkage of data files can then no longer be guaranteed.

Right to object and other rights

You have the right, where appropriate, to object to the processing of your personal data by
or on behalf of Telecom Chimp. If you object, we will immediately cease data processing pending
Of the handling of your objection. If your objection is well-founded we will provide copies and/or transcripts of data
that we process (or have processed) to you and then permanently discontinue processing. In addition, you have
The right not to be subjected to automated individual decision-making or profiling. We
do not process your data in such a way that this right applies. Are you of the opinion that,
If so, please contact our privacy contact.

Cookies

Google Analytics

Cookies from the American company Google are placed through our website, as part of the "Analytics" service.
We use this service to track and get reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this data.
We have not allowed Google to use the obtained analytics information for other Google services.

Read more about how Google uses your data here: Google Policy

Third party cookies

In the event that third-party software solutions use cookies, this is stated in these
privacy statement.

Privacy policy changes

We reserve the right to change our privacy policy at any time. On this page, however, you will always find the most
recent version. If the new privacy policy affects how we already collect data
process with respect to you, we will notify you by email.

Contact details

Telecom Chimp
Mient 2A, 2903LC, Capelle aan den IJssel
[email protected]